TERMS & CONDITIONS
WHO WE ARE :
CERTO SOLUTION (company no. 950609-U) business address 2F-21, IOI Business Park, 1, Persiaran Puchong Jaya Selatan, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia (“we”,”our”,or “us”) operates the website as www.CERTO SOLUTION.com.my (CERTO SOLUTION). The following Terms & Conditions and any other rules posted on the Site (collectively, the “T&C”) constitute an agreement between CERTO SOLUTION and you, the visitor, governing your access and use of all content and functionalities available at www.CERTO SOLUTION.comand related micro-sites accessible through www.CERTO SOLUTION.com and related domain names (collectively the Site). Please read these T&C carefully. By using the Site, you agree to these T&C as well as any other terms, guidelines or rules that apply to any portion of the Site, without limitation or qualification. If you do not agree to these T&C, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.
ELIGBILITY TO PURCHASE
The purchase of merchandise through CERTO SOLUTION is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Malaysia. In order to make purchases on the Site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where CERTO SOLUTION feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.CERTO SOLUTION reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
ORDER & DELIVERY
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Once you have placed your order on the Site, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Delivery will be made upon successful order->payment completion-> stock availability, and shipment will be arranged in 7 days. Purchased goods will be received in 2-5 working days for east Malaysia and 5-7 working days for west Malaysia.
We accept all major credit and debit cards. Payment will be debited and cleared from your account upon dispatch of your order by CERTO SOLUTION. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CERTO SOLUTION, we will not be liable for any delay or non-delivery.
LIMITED LICENSE AND SITE ACCESS; ACCEPTABLE USE
We grant you a limited license to use the Site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.
You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
ACCOUNTS, REGISTRATIONS AND PASSWORDS
If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer. If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. CERTO SOLUTION is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of CERTO SOLUTION. You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a “Password”) is confidential information and must be kept secure. You may not disclose such Password to another person or entity or permit another entity to access the Site using such Password. You must notify CERTO SOLUTION immediately of any breach of security or unauthorized use of your account. CERTO SOLUTION cannot be responsible, and disclaims all liability in connection with, the use of any information that you post or display on this Site.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content (defined below) on the Site. All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. To inquire about obtaining authorization to use the Content, please contact us at info@CERTO SOLUTION.com.my.
In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Site.
DIGITAL MILLENNIUM COPYRIGHT ACT
CERTO SOLUTION expects all users to respect the intellectual property rights of others. CERTO SOLUTION may remove material that appears in its sole discretion to infringe upon the intellectual property rights of others and we will terminate the access rights of any repeat infringer. If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may notify us at info@CERTO SOLUTION.com.my. The notification must include the following information: physical or electronic signature of the owner or authorized agent of the owner of the allegedly infringed work; identification of the allegedly infringed work; identification of the material that is claimed to be infringing and reasonably sufficient information for CERTO SOLUTION to locate the material; contact information of the notifying party, such as address, telephone number and email; a statement that the notifying party has a good faith belief that the use of the material in the manner complained of is not authorized by the owner of the allegedly infringed work, its agent or the law; and a statement, under penalty of perjury that the information in the notification is accurate and the notifying party is the owner or authorized agent of the allegedly infringed work.
LIMITED OF LIABILITY
You agree that in no event shall CERTO SOLUTION be liable to you, or to any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the T&C, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorized access to or use of the Site or CERTO SOLUTION’ secure servers and/or any and all personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.
We reserve the right to update and revise these T&C at any time. You will know if these T&C have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page. Your use of our Site constitutes your acceptance of these T&C as amended or revised by us from time to time, and you should therefore review these T&C regularly.
REFUNDS & RETURNS
Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange. (exclude items with warranty provided). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to: CERTO SOLUTIONS SDN BHD (950609-U) 2F-21, IOI Business Park, 1, Persiaran Puchong Jaya Selatan, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
These T&C set forth the entire understanding and agreement between you and CERTO SOLUTION with respect to the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to the Site. A printed version of these T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these T&C to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the T&C, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive CERTO SOLUTION’ right to act with respect to subsequent or similar breaches.
RISK OF LOST
All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient’s delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.